Terms of service

1. Who we are

This online store (Little Exhale) is operated by Pedro Gonçalves, sole trader, Rua das Cortes 65, 5100-132 Lamego, Portugal. Email: pedrugoncalves@gmail.com. By placing an order you agree to these terms.

2. Products

We describe our products as accurately as we can. Photos on this site are illustrations; small differences in colour or packaging may occur. Our products are intended for use by adults on babies and children. Always follow the instructions in the box and use them gently and under supervision.

3. Prices and payment

Prices are shown in euros and include VAT where applicable. Shipping costs are shown at checkout before you pay. We accept the payment methods shown at checkout. Your order is confirmed once payment is received.

4. Delivery

Delivery times and costs are described in our Shipping Policy. Delivery times are estimates.

5. Right of withdrawal and returns

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days of delivery without giving a reason. We extend this period to 30 days under our calm guarantee. The full process is described in our Refund Policy.

6. Legal guarantee

All products are covered by the legal guarantee of conformity under Portuguese law (Decree-Law 84/2021) and applicable EU law. If a product is defective, contact us and we will repair, replace or refund it as the law provides.

7. Liability

We are not liable for damage caused by incorrect use or by not following the product instructions. Nothing in these terms limits your rights as a consumer.

8. Privacy

We handle your personal data as described in our Privacy Policy.

9. Complaints and disputes

If you have a problem, please email us first and we will do our best to solve it. You can also use the Livro de Reclamações Eletrónico. In case of a dispute, consumers may contact an alternative dispute resolution entity, such as the CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt). More information is available at www.consumidor.gov.pt.

10. Applicable law

These terms are governed by Portuguese law, without prejudice to the mandatory consumer protection rules of your country of residence.

11. Changes

We may update these terms from time to time. The version in force on the date of your order applies to that order.